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Cancellation of a reservation can be requested at any time based on the type of reservation made, the relative rates and offers chosen.

The cancellation request is made by sending the form on this page.

Depending on the type of reservation and the relative conditions, the cancellation may generate a refund through the issuance of a Voucher as indicated on “Voucher Terms”..

Within 72 hours of the cancellation request, we will send you a communication with the outcome of the request and with the information on the Voucher, if applicable.

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Through this page you can proceed with the cancellation request of your booking and receive the voucher for the amount paid.

Unless otherwise specified in the rates or offers, our standard redemption method consists of issuing a voucher whose value corresponds to the amount of the refund.

This voucher may refer to a part or the whole amount of a booking.